Introduction
At MistyHarbor, we are committed to ensuring your satisfaction with our products and services. This Refund Policy outlines our procedures for returns, exchanges, and refunds. By purchasing our products or services, you agree to the terms of this policy.
Digital Products and Subscriptions
Online Courses and Tutorials
For online courses, tutorials, and other digital educational content:
- You may request a full refund within 14 days of purchase if you have completed less than 30% of the course content.
- No refunds will be issued after 14 days from the purchase date or if you have completed more than 30% of the course content.
- To request a refund, please contact us at [email protected] with your order number and reason for the refund request.
Digital Downloads
For downloadable digital products (e-books, brushes, templates, etc.):
- Due to the nature of digital downloads, all sales are final and non-refundable once the download link has been accessed.
- If you encounter technical issues with downloading or accessing the product, please contact our support team within 7 days of purchase.
Subscription Services
For subscription-based services (premium content access, membership programs, etc.):
- You may cancel your subscription at any time through your account settings or by contacting us.
- For monthly subscriptions, no partial refunds will be issued for the current billing period. Your subscription will remain active until the end of the current billing cycle.
- For annual subscriptions, you may request a prorated refund within 30 days of payment if you are unsatisfied with the service.
- Refunds will not be issued for subscription periods that have already been used.
Physical Products
Art Prints and Merchandise
For physical products such as art prints, books, and merchandise:
- You may return items within 30 days of delivery for a full refund or exchange.
- Products must be returned in their original condition and packaging.
- Return shipping costs are the responsibility of the customer unless the product is defective or was shipped incorrectly.
- Custom or personalized items cannot be returned unless they are defective.
Damaged or Defective Items
If you receive a damaged or defective item:
- Please contact us within 7 days of receiving the product with photos of the damage.
- We will arrange for a replacement or full refund, including return shipping costs.
- In some cases, we may not require the item to be returned before issuing a refund or replacement.
Workshops and Events
In-Person Workshops
For in-person workshops, classes, and events:
- Full refunds are available up to 14 days before the scheduled event date.
- 50% refunds are available between 14 days and 7 days before the event.
- No refunds will be issued within 7 days of the event.
- You may transfer your registration to another person at no additional cost by notifying us in advance.
Online Workshops and Webinars
For live online workshops and webinars:
- Full refunds are available up to 7 days before the scheduled event.
- No refunds will be issued within 7 days of the event.
- If you cannot attend a live session, you will typically have access to a recording of the event, in which case no refund will be provided.
Cancellations by MistyHarbor
If we cancel an event or workshop:
- You will receive a full refund of your registration fee.
- Alternatively, you may choose to transfer your registration to another scheduled event.
- We are not responsible for reimbursing travel expenses or other costs incurred in preparation for an event that is canceled.
Commissioned Artwork
For custom commissioned artwork:
- A non-refundable deposit (typically 50% of the total price) is required to begin work on commissioned pieces.
- The deposit ensures that the artist reserves time for your project and covers initial concept work.
- If you are unsatisfied with the initial concept sketches, you may request revisions according to the terms specified in your commission agreement.
- Once you approve the concept and work progresses to the final stages, the commission cannot be canceled or refunded.
- The balance payment is due before the final artwork is delivered.
Refund Process
How to Request a Refund
To request a refund, please:
- Contact us at [email protected] with your order number and the reason for your refund request.
- For physical products, include photos if relevant (for damaged items).
- Provide your preferred refund method (original payment method, store credit, etc.).
Refund Processing Time
Once approved, refunds will be processed as follows:
- Credit card refunds typically take 5-10 business days to appear on your statement.
- Bank transfers may take 5-7 business days to process.
- Store credit is issued immediately upon approval.
Refund Methods
Refunds will typically be issued using your original payment method. However, in some cases, we may issue refunds as:
- Store credit (which can be used for future purchases)
- Exchange for another product
- Alternative payment methods in special circumstances
Exceptions
We reserve the right to make exceptions to this policy at our discretion. Exceptions may be made in cases of:
- Extenuating personal circumstances
- Technical issues that prevent access to digital products
- Shipping delays or logistics problems beyond our control
- Other situations evaluated on a case-by-case basis
Any exceptions granted do not constitute a change in our overall policy and do not apply to future purchases unless explicitly stated.
Legal Rights
This Refund Policy does not affect your statutory rights as a consumer. If you are based in the UK or EU, you have certain rights under consumer protection laws that cannot be limited by this policy.
For customers in the European Union, you have the right to cancel contracts for digital content within 14 days, unless you have explicitly consented to immediate access and acknowledged that this waives your right to cancellation.
Policy Changes
We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. The policy in effect at the time of your purchase will apply to that transaction.
Contact Us
If you have any questions about our Refund Policy, please contact us at:
MistyHarbor
Studio 87 Hall Via Fredhaven PO35 5XS
Email: [email protected]
Phone: +447157539707
